Introduction to Effective Communication
For Online Administrative Employees
This course is especially for
people working online in administrative support, such as virtual assistants. However, anyone who needs to communicate
professionally will benefit from it.
It introduces the Communication Process Model. When you understand and follow the steps in this model you will reduce the chance of miscommunication. When miscommunication or misunderstanding does occur, you will be able to recognize where it happened, and fix it.
The course includes short, multiple choice quizzes, and handouts you can download.
StartLesson 2 - An Overview (2:12)
StartLesson 3 - Sender and Encoding (6:38)
StartLesson 4 - Encoding with the Receiver in Mind (4:41)
StartLesson 5 - Communication Channels (7:48)
StartLesson 6 - Communication Channels - Advantages and Disadvantages (6:28)
StartLesson 7 - Message is Decoded by the Receiver (3:23)
StartLesson 8 - Barriers to Effective Communication and How to Overcome Them (12:10)
StartLesson 9 - Feedback (4:30)