Introduction to Effective Communication
For Online Administrative Employees
This course is especially for
people working online in administrative support, such as virtual assistants. However, anyone who needs to communicate
professionally will benefit from it.
It introduces the Communication Process Model. When you understand and follow the steps in this model you will reduce the chance of miscommunication. When miscommunication or misunderstanding does occur, you will be able to recognize where it happened, and fix it.
The course includes short, multiple choice quizzes, and handouts you can download.
Course Curriculum
1. Introduction
Available in
days
days
after you enroll
2. Communication - An Overview
Available in
days
days
after you enroll
3. The Communication Process
Available in
days
days
after you enroll
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StartLesson 2 - An Overview (2:12)
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StartLesson 3 - Sender and Encoding (6:38)
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StartLesson 4 - Encoding with the Receiver in Mind (4:41)
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StartLesson 5 - Communication Channels (7:48)
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StartLesson 6 - Communication Channels - Advantages and Disadvantages (6:28)
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StartLesson 7 - Message is Decoded by the Receiver (3:23)
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StartLesson 8 - Barriers to Effective Communication and How to Overcome Them (12:10)
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StartLesson 9 - Feedback (4:30)
Your Instructor
Frequently Asked Questions
When does the course start and finish?
You will have one month to complete the course after you sign up. It is a completely self-paced online course - you decide when you start and when you finish within your 1-month access period.
How long do I have access to the course?
After enrolling, you have 1 month to complete the course - across any and all devices you own.